Return & Refund Policy – E Student develop

Thank you for shopping and learning with E Student develop (https://estudentdevelop.com and https://note.estudentdevelop.com). We want to ensure that our students and customers have the best experience possible.

Since we offer both physical goods (books and educational materials) and digital goods (PDF notes and premium subscriptions), please read our policy regarding returns, exchanges, and refunds carefully.

1. Physical Books – Return & Exchange Policy

We take maximum care to ensure your books arrive in perfect condition. However, if there is an issue with your physical order, we offer a hassle-free exchange process:

  • Eligible Issues: You can request an exchange if the book you received is physically damaged, misprinted, missing pages, or if the wrong book was delivered to you.
  • Time Frame: You must report the issue to us within 7 days of receiving your package.
  • Resolution (Free Exchange): Once we verify the issue (we may ask for a photo of the damage/error via email), we will ship a brand-new replacement book to your address completely free of charge. We will cover all additional shipping fees.

2. Digital Content & Subscriptions – Refund Policy

  • Due to the instant accessibility and digital nature of our premium PDF notes, short notes, and subscription packages on our note subdomain, all digital sales are final.
  • We do not offer refunds or cancellations once a digital product has been unlocked, downloaded, or assigned to your Ultimate Member account.

3. Order Cancellations

  • Physical Books: You can cancel a physical book order within 12 hours of placing it, provided it has not already been dispatched to the courier service.
  • Digital Plans: Monthly or annual recurring subscriptions can be canceled at any time from your account management page, which will prevent future billing. However, past payments for active periods are non-refundable.

4. How to Contact Us for an Exchange or Support

If you have any questions about this policy, or if you need to request an exchange for a physical book, please contact us immediately:

  • By Email: esddirect@gmail.com
  • Response Time: We usually respond to all customer queries and exchange requests within 24–48 hours.